Responsible gambling

We want you to enjoy playing, but never at the cost of your wellbeing. This page explains the safe-play tools we offer, how to recognise when gambling is becoming harmful, and practical steps you can take right now to regain control. If anything here resonates or raises concern, please act — small changes now can make a big difference.

Responsible Gambling

Responsible gambling means playing for entertainment within limits you can afford. It also means knowing when to pause or stop. We support decisions that keep play balanced with your life, finances, and relationships.

Think of responsible play as three simple habits:

Set a spending plan before you start and stick to it.
Treat gambling as a finite leisure activity — not a way to make money.
Take regular breaks and check in on how you feel and how much time and money you’ve used.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide several tools to help you manage play. If you’d like help applying any of these, contact our support team through live chat or email and they will guide you through the steps.

Self-assessment tests: Short questionnaires can help you reflect honestly on your gambling behaviour and identify risk areas.
Time-outs: Temporary breaks from your account that stop you from logging in or placing bets for a defined period. Time-outs are useful if you want a short, deliberate pause.
Self-exclusion: Longer-term account closure for people who want a sustained break. Self-exclusion can be an effective way to remove immediate temptation.

Please note: some account controls available elsewhere—such as automated deposit limits, reality checks, session limits, stake caps, or withdrawal locks—may not be available in every region or account type. If a specific tool is important to you, speak with support and we will explain what is available and how it works for your account.

Recognizing Warning Signs

Early recognition helps you take action sooner. Look out for patterns such as:

Spending more time or money than you planned or can afford
Chasing losses by placing bigger or more frequent bets
Feeling restless, anxious, or irritable when trying to stop
Lying to others about how much you gamble or hiding activity
Neglecting work, family, or personal responsibilities because of gambling
Using gambling to escape problems or painful emotions

If you recognise one or more of these signs, consider using site tools or reaching out for help right away.

Practical Steps You Can Take Immediately

Pause play now — close your session and take at least 24 hours to reflect.
Contact support and request a time-out or self-exclusion if you feel you need one.
Remove saved payment methods from your account and ask your bank about blocks or card controls.
Set personal rules: a strict budget for entertainment, a time limit per day, or a rule of never gambling when upset or under the influence.
Tell a trusted friend or family member and ask them to help hold you accountable.
Use free self-help resources and local support services to explore options for structured support.

How to Get Help

Reaching out is a sign of strength. If gambling is causing you distress, consider these options:

Use our 24/7 live chat or email our support team and request guidance on time-outs, self-exclusion, or account restrictions.
Speak with a healthcare professional, counsellor, or an addiction specialist for confidential support and treatment options.
Contact local or national gambling-support services in your area for counselling, peer support groups, and practical recovery plans.
Consider phone helplines in your region — many offer immediate emotional support and can help you plan next steps.

If you are in immediate danger or facing a crisis, please contact emergency services right away.

Support for Friends and Family

If someone you care about is struggling with gambling, your support matters. You can:

Approach the conversation calmly and without blame; express concern and offer to help them find resources.
Encourage practical steps such as removing payment methods, enabling self-exclusion, and contacting professional support.
Set healthy boundaries to protect your own finances and wellbeing; avoid covering gambling losses or loaning money intended to gamble.
Seek support for yourself — friends and family can also benefit from counselling or peer-support groups.

Practical Financial Safeguards

Some simple financial steps can reduce immediate risk:

Use pre-paid cards or separate accounts for entertainment budgets.
Ask your bank about gambling blocks, spending alerts, or temporary card freezes.
Keep bills and savings on accounts that are not easily accessible for gambling.
Share account access temporarily with a trusted person if you need strong accountability.

What to Expect When You Ask for a Break

When you ask for a time-out or self-exclusion, our support team will explain your options and confirm the next steps. Typical elements include:

Temporary account restrictions or full account closure as requested.
Information about the duration and whether the exclusion is reversible or permanent.
Support to remove payment methods and close inactive sessions.
Advice on where to get further professional help or counselling if needed.

Final Thoughts

Every person’s relationship with gambling is different. Small, practical actions—pausing play, setting clear financial boundaries, or seeking professional help—can make a real difference. You don’t have to manage this alone. If you have concerns, please reach out to our support team for a confidential conversation about the options available to you.